747live Official Documents

Privacy Policy 747live — Protecting Malaysian Users' Data

747live is fully committed to protecting the privacy and personal data of every Malaysian user. This Privacy Policy transparently explains the types of data we collect, how it is used, how it is protected, and your rights as a user of our platform.

Updated: 1 January 2026  |  Bahasa Malaysia
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Sale of Data to Third Parties
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Privacy Support

747live's Commitment to Your Privacy

Six core principles governing how 747live manages the personal data of Malaysian users

Bank-Grade Data Encryption

All data transmitted between your device and 747live's servers is protected by 256-bit SSL encryption — the same technology used by major Malaysian banking institutions such as Maybank and CIMB. Your personal information and financial transactions cannot be intercepted by third parties.

No Sale of Data to Third Parties

747live does not sell, rent, or distribute Malaysian users' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to operate the platform and provide the services you request.

Personal Data Protection Act Compliance

747live operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data handling practices meet Malaysian legal requirements and established international standards to protect the privacy rights of our users.

Full Control in Your Hands

747live users have the right to access, correct, or request the deletion of their personal data at any time. We provide a straightforward and transparent process for Malaysian users to manage their privacy preferences through account settings or by contacting our team.

Secure & Limited Data Storage

Your personal data is retained only for as long as necessary for the purposes stated in this Privacy Policy. 747live operates servers protected by strict access controls — only authorised personnel may access user data, and only for legitimate operational purposes.

Full Transparency in Data Use

747live believes that Malaysian users deserve to know exactly how their data is being used. We do not hide any data handling practices behind complex legal language — this Privacy Policy is written in plain, straightforward language that every user can understand.

Important Note: This Privacy Policy explains how 747live collects, uses, stores, and protects your personal data. By using the 747live platform, you agree to the terms set out in this Privacy Policy. Please read it carefully and contact us if you have any questions.
Section 1

Privacy Policy Scope & Introduction

This Privacy Policy is issued by 747live for the platform operating under the domain 747live.run. It describes our privacy practices and applies to all users who register an account, access or use any part of the 747live platform — including live casino, jackpot slots, baccarat, poker, roulette, football betting, sports and e-sports.

747live takes our responsibilities as a data controller seriously — ensuring your personal information is collected and used in a lawful, fair, and transparent manner, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

This Privacy Policy should be read together with Terms & Conditions 747live forms the entire agreement between you and our platform. Your continued use of the 747live platform constitutes your acceptance of this policy in its most current form.

Plain language: We have deliberately written this Privacy Policy in plain, easy-to-understand language — not complex legal jargon. The goal is for every Malaysian user to truly know what they are agreeing to, rather than simply clicking "I Agree" without understanding the content.
Section 2

Types of Personal Data We Collect

747live collects personal data from Malaysian users through various means — directly when you register or interact with the platform, and automatically as you use our services. The following are the main categories of data we collect:

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Identity Data
  • Full name
  • Date of birth
  • MyKad / passport number
  • Gender
  • Nationality
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Contact Data
  • Mobile phone number
  • Email address
  • Residential address
  • City / state
  • Malaysia postcode
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Financial Data
  • Deposit records (Touch 'n Go, GrabPay, DuitNow, FPX)
  • Withdrawal records
  • Transaction history
  • Account balance
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Gaming Activity Data
  • Betting & match logs
  • Win / loss records
  • Game preferences
  • Gaming session duration
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Technical Data
  • IP address
  • Device type & OS
  • Web browser type
  • Platform access logs
  • Cookie data
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Communications Data
  • Live chat support records
  • Inbound & outbound emails
  • Complaints & feedback
  • Communication preferences

We only collect data that is necessary for the stated purposes. 747live does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by law.

Section 3

How We Use Your Personal Data

747live uses the personal data of Malaysian users for the following purposes, which are lawful and necessary for the operation of our platform:

  • Account management: Creating, verifying, and maintaining your 747live account, including secure login processes and account recovery when needed.
  • Payment processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost and ShopeePay, as well as handling withdrawals to your Malaysian bank account or e-wallet.
  • Identity verification (KYC): Verifying the identity and age of users to ensure compliance with Malaysian laws and fraud prevention measures.
  • Customer service: Handling enquiries, complaints, and support requests submitted via live chat or the 747live support email.
  • Platform security: Detecting and preventing fraud, hacking, account abuse and unlawful activity that could potentially affect other users.
  • Legal compliance: Fulfilling obligations under Malaysia's PDPA, anti-money laundering (AML) requirements, and directives from lawful authorities.
  • Experience personalisation: Personalising your platform display, game recommendations, and promotional offers on 747live based on your preferences and usage habits.
  • Service communications: Sending important account-related notifications regarding transactions, changes to terms, and security updates via SMS or email.
  • Analytics & improvement: Analysing aggregated and anonymised usage patterns to improve the overall 747live platform, its design, and user experience.
Marketing: If you have opted in to receive marketing communications from 747live, we may send you information about relevant promotions, bonuses and special offers. You may withdraw this consent at any time through your account settings or by contacting our support team.
Section 4

Legal Basis for Data Processing

747live processes the personal data of Malaysian users on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Depending on the type of processing, the bases we rely on are:

  • Consent: For optional data processing such as marketing communications and personalised recommendations — you provide explicit consent and may withdraw it at any time.
  • Contract performance: For processing required to fulfil our contractual obligations to you — such as processing deposits, managing your account and providing the games you request.
  • Legitimate interests: For platform security, fraud detection, and service improvement purposes — where our legitimate interests do not override your fundamental privacy rights.
  • Legal obligation: Where processing is required to meet applicable Malaysian legal obligations to 747live, including AML requirements and directives from the relevant authorities.

Whenever we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. However, withdrawal of consent will not affect the validity of any processing that took place prior to the withdrawal.

Section 5

Data Sharing with Third Parties

747live does not sell the personal data of Malaysian users to any third party. However, in the course of operating the platform, we may need to share certain data with the following parties under limited and controlled circumstances:

  • Payment providers: Transaction information is shared with Malaysian e-wallet and banking service providers (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay) solely for the purpose of processing your deposits and withdrawals.
  • Game software providers: Minimal game data is shared with third-party software providers that operate casino games on the 747live platform — limited strictly to data necessary for game operation.
  • Identity verification services: KYC data is shared with approved identity verification service providers to confirm the validity of the information you have submitted.
  • Legal authorities: Data is shared with law enforcement agencies, courts, or Malaysian regulatory bodies when required by law or a valid court order.
  • Cloud services: Data is stored on cloud servers managed by certified service providers bound by strict data confidentiality agreements with 747live.

All third parties that receive data from 747live are contractually bound to use that data only for the specified purposes and must adhere to data protection standards equivalent to those in our Privacy Policy. 747live takes responsibility for ensuring that our service partners implement adequate data protection measures.

Important: 747live will not share your data with advertising companies, data brokers, or third parties for external marketing purposes without your explicit consent. This is our unconditional commitment to the privacy of Malaysian users.
Section 6

Data Security & Protective Measures

747live invests seriously in cybersecurity to ensure the personal data of Malaysian users is always protected. The technical and organisational security measures we implement include:

SSL 256-bit
All data communications between you and 747live's servers are fully encrypted
2FA Verification
An added layer of security via SMS OTP for logins and important transactions
24/7 Monitoring
A real-time threat monitoring system that automatically detects suspicious activity
Access Controls
Only authorised personnel may access user data for legitimate operational purposes

While we implement comprehensive security measures, no system can be guaranteed 100% secure against all cyber threats. In the event of a data security incident that materially affects Malaysian users, 747live will notify the affected users and relevant authorities within the timeframe required by law.

You also play an important role in keeping your own data secure — make sure your 747live account password is strong and unique, never share it with anyone, and always log out of your account when you're done, especially on shared devices.

Section 7

Data Retention Period

747live retains users' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law. Our general data retention guidelines are as follows:

Data Type Retention Period Reason
Active account data For the duration of the active account Required for continuous service operation
Financial transaction records 7 years Malaysia AML requirements and financial audits
KYC records / identity verification 5 years after account closure PDPA compliance and regulatory requirements
Game & betting logs 3 years Dispute resolution and audits
Customer support records 2 years Referrals and service improvement
Technical data & access logs 90 days Security and fraud detection

Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with 747live's internal procedures. Fully anonymised data can no longer be linked to your identity and may be retained for statistical analysis purposes.

Section 8

Cookies & Tracking Technologies

The 747live platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the 747live platform.

Types of cookies we use:

  • Essential Cookies: Required for core 747live platform functionality — including login verification, session security and basic preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how users interact with the 747live platform — pages visited, time spent, and any errors encountered. This data is used to improve platform performance.
  • Functional Cookies: Saving your preferences — such as language, display settings, and other configurations — so you do not need to reconfigure them each time you visit the 747live platform.
  • Analytics Cookies: Used by 747live to understand aggregated, anonymised usage patterns for platform analytics and improvement purposes.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality and security of the 747live platform. Please refer to your browser's documentation for guidance on how to manage cookie settings on your device.

Section 9

Your Rights as a 747live User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a 747live user have the following rights regarding your personal data:

Access Rights

You have the right to request a copy of the personal data we hold about you. 747live will provide that copy in a readable format within 14 business days of receiving a valid request.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request a correction. You may update certain information directly from your 747live account settings or by contacting our support team.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligations — data required for PDPA compliance or AML requirements cannot be deleted.

Right to Restriction of Processing

You may request a restriction on the processing of your data in certain circumstances — such as when you dispute the accuracy of your data or object to processing based on 747live's legitimate interests.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time. 747live will cease processing your data for that purpose immediately upon receiving a valid objection.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point, but will stop future processing.

To submit any request relating to your privacy rights, contact the 747live team by email at support@747live.run or via live chat within our platform. We will respond to requests within 14 business days and will require identity verification before processing any request to ensure the security of your account.

Section 10

Protection of Children's Data

The 747live platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18. If you are under 18, you are not permitted to use this platform — please do not register an account.

Should 747live discover or suspect that data from a minor has been collected, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has accessed the 747live platform without authorisation should contact us promptly at support@747live.run so that the appropriate action can be taken.

Warning: 747live maintains a zero-tolerance policy on underage gambling. If you become aware that a minor is using our platform, please report it to our support team immediately.
Section 11

Changes to This Privacy Policy

747live reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, updated legal requirements, or developments in 747live's business operations. The "Updated" date at the top of this page indicates when this Privacy Policy was last revised.

For significant changes — such as new ways we use personal data or new rights granted to users — 747live will endeavour to notify active users via in-platform notifications or email at least 7 days before the changes take effect. Your continued use of the 747live platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically so you remain informed about how 747live protects your personal data.

Section 12

Contact Us About Privacy

If you have any questions or concerns, or would like to submit a request regarding this Privacy Policy or how 747live handles your personal data, our team is here to help:

  • Privacy Email: support@747live.run — for privacy rights requests, complaints, or detailed enquiries requiring record review.
  • Live Chat: Available on the 747live platform at all times — for general questions about privacy and data protection.

747live's Bahasa Malaysia-proficient support team will process your privacy requests within 14 business days. For complex requests or those requiring an in-depth review of records, additional time may be needed, and we will keep you informed of the expected resolution timeline.

If you are not satisfied with 747live's response to your privacy request, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant Personal Data Protection Department in Malaysia.

Communications Security: 747live will never ask for your password, PIN, or other sensitive information via email or live chat. Be cautious of any communication claiming to be from 747live that requests such information — please report it to us immediately if you receive anything of this nature.
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Acceptance of Privacy Policy

By registering an account or continuing to use the 747live platform, you confirm that you have read and understood this Privacy Policy and agree to how 747live collects, uses, and protects your personal data as described above.

Effective date: 1 January 2026

747live Privacy FAQs

Answers to the most frequently asked privacy questions by Malaysian users

No, 747live does not sell, rent, or distribute Malaysian users' personal data to any third party for marketing or commercial purposes. This is our unconditional commitment. We only share data with parties directly involved in the operation of 747live's services — such as payment providers (Touch 'n Go, GrabPay, DuitNow, FPX) that require transaction data to process your deposits and withdrawals, or with legal authorities when required under Malaysian law. In all cases, data sharing is limited strictly to what is necessary.

To submit a data access request (request a copy of your data) or a data deletion request, contact the 747live team by email at support@747live.run, clearly stating the type of request. For security purposes and to verify that the request comes from the legitimate account holder, 747live will require identity verification before processing. The standard processing time is 14 business days. Please note that data deletion requests are subject to our legal obligations — data that must be retained for Malaysia PDPA compliance or anti-money laundering requirements cannot be deleted immediately, but will be managed in accordance with the prescribed retention periods.

When you close your 747live account, all active access to the platform will be terminated immediately. However, 747live is required to retain certain records for periods prescribed by Malaysian law — including financial transaction records (up to 7 years) for AML compliance and KYC records (up to 5 years after account closure). This is not a matter of choice but a legal obligation we must fulfill. Data that is no longer legally required following account closure will be deleted or anonymised in accordance with the retention schedule set out in this Privacy Policy. You will receive confirmation of your account closure via SMS or email.

The security of identity verification documents such as MyKad is a top priority for 747live. All KYC documents submitted are encrypted with 256-bit SSL during transmission and stored on servers protected by strict access controls — accessible only to specifically authorised KYC personnel. These documents are not transmitted via standard email. Once the verification process is complete, access to the original documents is further restricted. 747live does not use your KYC documents for any purpose other than identity verification and compliance with Malaysian legal requirements. If you have concerns about the security of documents you have submitted, please contact 747live support for further information.

Related Documents & Policies

Other official documents that complement the 747live user protection framework

Play Safely at 747live — A Platform That Respects Your Privacy

With 256-bit SSL encryption, a strict no-data-sale policy, and full compliance with Malaysia's PDPA, 747live is a platform that genuinely puts user safety and privacy first. Register today and enjoy over 500 games with complete peace of mind.

18+ only | Play responsibly | Minimum deposit RM20 | Data protected by 256-bit SSL

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